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We want to make sure you’re completely happy with your order. If for any reason you aren’t, you can return the products to us.
We will accept the return of goods from you within 28 days of delivery at our discretion and subject to prior arrangement. You are responsible for the cost of returning the goods to us and you may incur handling charges. All returned goods must be in the original packaging and in a saleable condition. Terms and conditions will apply. Please read our T&C here.
Consumers generally have the right to return goods within a period of 14 working days (a cooling-off period) which begins the day after the item is delivered. We can accept the return of products that are unused and in a saleable condition. Terms and conditions will apply.
Fill in and submit your returns form. Our returns department aim to contact you within 24 hours of receiving your application.
Use the original ‘ready for sale’ packaging, pack the item(s) securely and return them to us within the period stated above. Please note that we cannot accept returns that do not have their original packaging or are in a condition that is deemed to be ‘unfit for sale’.
We advise you to return goods using a recorded delivery service. We are unable to arrange collection.
When we receive your returned item(s), we will inspect them. If we deem the item to be in saleable condition including the original packaging, you will receive your refund within 7-10 working days.
If you would like any further information on returns, damaged goods or cancellations please read our Terms and Conditions. Our Returns Policy is fully compliant with the UK Online and Distance Selling Regulations. For further information on the UK Online and Distance Selling Regulations, please click here.
We cannot accept returns for any ‘products manufactured to customer specifications’ or ‘colour matched paint’ unless we have provided a faulty or incorrect product.
Order before 4pm on Friday 20th December
Delivered Monday 23rd December
Order before 12pm Monday 23rd December
Next Working Day Pre-10am and Pre-12pm Shipping Services Delivered Tuesday 24th December
Next Working Day Pre-6pm Shipping Service Delivered Thursday 2nd January
Order after 12pm Monday 23rd December
Delivered Friday 3rd January
For full details on shipping over the holiday period, please view our shipping policy.
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