Ordering & Delivery

*£95 excluding VAT. Excludes orders with sash weights or make weights, and/or bifold door hardware and excludes Highlands and Islands and other remote areas. UK mainland only. Also excludes countries outside the United Kingdom. Only applies to deliveries where you have chosen our Next Working Day By 6pm delivery service.

Latest time for same day order processing

We are ready to take your hardware, weights and paint orders from 8.30am through to 4.45pm** Monday to Friday. Calls received out of working hours will be transferred to a message service and will be processed the next working day.

** Latest same day processing for orders placed on the website, emailed, faxed or placed by phone are as follows.

Orders excluding weights : 4.45pm

Orders including weights: 4.15pm

Orders for colour-matched paint: 4.30 pm

Email us your order

It’s easier than ever to order using our website, but if you would prefer to email us your order, please send it over to sales@mighton.co.uk. We will send you a confirmation email on receipt of the order.

Fax us your order

If you’d prefer to fax your order to us, please send it to 0800 581 703. If we have any queries, we will contact you to confirm the order details prior to processing.

Online orders placed on a Friday

Orders placed online are subject to the latest order processing times listed above and will be delivered on the next working day.

Delivery of orders over a Public/Bank holiday

Please note, if your delivery day falls on a public or Bank Holiday, your delivery will arrive on the first working day after the Bank holiday.

Delivery Options

We know that when you place an order you want the goods as soon as possible. Mighton are committed to providing you with the best customer experience possible. Good customer service includes being up front about when we can deliver it. So we show you your delivery and collection options at the checkout.

If you are based in a remote location or one that our delivery service visit irregularly, we will only show the options available to you. To see your options, please enter your delivery postcode carefully when you create an account or change the delivery address at the checkout.

In most cases however, there will be several options available to you, including Royal Mail Signed For (size & weight limitations apply), Next working day by 6pm, Pre 12:00am, Pre 10:00am and Saturday delivery. Please note that these may incur additional costs.

Sash weights – Delivery charges

Delivery will be charged on all orders that include weights. Delivery costs for weights ordered online or by phone will be calculated based upon the desired service, weight and postcode area.

FREE same day despatch with next working day delivery on all orders over £95* excludes orders that include weights and/or bifold door hardware.

EU & International shipment information

We deliver to the UK, EU and Internationally. For more information, please email us at sales@mighton.co.uk

Customer orders received from the EU, Eire and NI are subject to customs clearance fees & documentation charges. The export fee will be advised and charged prior to the dispatch of your order.  Mighton Products terms of delivery are on a delivered-at-place DAP basis through our chosen delivery partners. They are responsible for the delivery of the goods including transport costs.

DAP terms exclude import duties and taxes at the point of delivery if applicable. The costs of carrying out all the necessary import formalities are expressly excluded and these charges, if applicable would need to be paid at the destination by the customer prior to the release of goods and onward from the delivery company.

Payment Information

We use a secure checkout service, provided by Sagepay. We will never see your card details. Sagepay is an approved payment service provider and used by most major acquiring banks in the UK. Once your order has been processed, we will send you email confirmation of your order together with a sales invoice.

For further information on Sagepay, please visit www.sagepay.com.

Pro-forma

We can fax or post a pro-forma invoice to you for payment by cheque.

Credit Card

Mighton accept most major credit cards and operate a 3-D Secure Store for peace of mind.

After Sales Support

Mighton Products offer support at every step of the way and it doesn’t stop once you’ve received your products. Our friendly team is on hand to help you with any queries you may have regarding our products so get in touch.

Take a look at our Knowledge Hub for further help and advice and talk to us today about joining our loyalty scheme.

If you need to return an item, take a look at our simple returns process.